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boost faq

WHAT IS COPDATE BOOST?

COPDATE BOOST is an optional feature that allows you to upgrade your qualifying Copdate entry for access to multiple rounds of winner draws and for the opportunity to earn Boost Perks.

 

HOW DOES BOOST WORK?

 There are three (3) BOOST TIERS available: SINGLE, DOUBLE & TRIPLE;

  • All entries are SINGLE by default, unless Boosted by the user after entering;

  • After entering a List event, qualified users will receive an email inviting them to Boost their entry. Invitations are sent only to the email registered on your Copdate account.

  • Users can BOOST their entry by selecting their desired Tier and completing the payment steps;

  • Each Tier will have its own allocation of winners, with a separate round of draws for each;

  • Winners will be randomly selected in 3 rounds, starting with the highest Tier (TRIPLE);

  • Users in higher Tiers will be eligible for the winner draw in their respective Tier as well as in the draw(s) for each lower Tier(s) (i.e. users with a TRIPLE BOOST entry will be eligible in the 3 rounds of draws for this event);

  • If a Boosted entry is not selected in the initial round, it is automatically entered in subsequent draws for each lower Tier(s);

  • Entries can only be selected once per event.

  • The same user cannot be selected more than once in the same event.

  • Boosting your entry does not guarantee that your entry will be selected. 

  • Boost fees are non-refundable and are separate from Copdate Reservation fees.

WHAT ARE THE DIFFERENT BOOST TIERS?

  Qualified users will be able to select from the following Boost options*

   TRIPLE BOOST               

  • You will be entered in three (3) rounds of draws*;

  • Limited availability.

  DOUBLE BOOST

  • You will be entered in two (2) rounds of draws*;

  • Limited availability.

  SINGLE BOOST

  • You will be entered in one (1) round of draws

  • Entries are SINGLE BOOST by default. No further action is required.

    * Boost Fees apply.



DOES BOOSTING MY ENTRY GUARANTEE THAT MY ENTRY WILL BE SELECTED AS A WINNER?

Boosting your entry is not a guarantee that your entry will be selected for the opportunity to reserve or purchase from the participating retailer.


DO I HAVE TO BOOST MY ENTRY?

No. Boosting your entry is optional and at the user’s discretion. Users that do not wish to Boost their entry will retain their default entry at no cost.


IF I DON’T BOOST MY ENTRY, DO I STILL HAVE A CHANCE OF WINNING?

Yes. Each Tier will have its own allocation of winners, with a separate round of draws for each. All entries are Single Boost by default and will be eligible for one round of draws.

Users in higher Tiers will be eligible for the drawing in their respective Tier as well as in the draw(s) for each lower Tier(s) (i.e. users with a TRIPLE BOOST entry will be eligible in the 3 rounds of draws).

WHAT ARE THE STEPS TO BOOSTING MY ENTRY?

  1. Enter a qualifying Copdate List event 

  2. Check your registered email for an invite to Boost your entry

  3. Select your desired Boost Tier & complete the payment steps

  4. Your entry is BOOSTED!*

    * Your Boost confirmation will be emailed.

HOW DO I KNOW IF MY ENTRY HAS BEEN BOOSTED?

Once the Boost Fee has been paid, you will receive a confirmation email and your entry will be updated accordingly in the app.

Open MY LISTS in the app and look for (X3) or (X2) following your registration number indicating the Boost level of your entry.

HOW MUCH TIME DO I HAVE TO BOOST MY ENTRY AFTER ENTERING?

Boost is available in limited quantities prior to winner notifications for the event. Once all Boost has been claimed, or winners have been notified, the option to Boost an entry for that event will no longer be possible.

HOW MUCH DOES BOOST COST?

Boost fees can vary from one event to the next and will be displayed on the Boost page accessed by clicking the invite link sent to your registered email.

WHEN IS THE BOOST FEE APPLIED?

The Boost Fee is applied only if you successfully complete the payment process. If your attempted transaction is unsuccessful, declined, or if you decide to cancel before completing the payment, the Fee will not be charged.

WHO CHARGES THE BOOST FEE?

When applicable, the Fee is charged by Copdate and will appear on your credit card statement as Copdate Inc.

IF MY BOOSTED ENTRY IS SELECTED AS A WINNER, DO I STILL HAVE TO PAY THE COPDATE RESERVATION FEE TO CONFIRM MY RESERVATION?

Yes. Boost fees are discretionary and separate from Copdate Reservation Fees. In order to secure their product, winners must confirm their reservation by completing all the steps before the confirmation deadline indicated in the app.


IF MY ENTRY IS NOT SELECTED, ARE THE BOOST FEES REFUNDABLE?

No. Once the Boost Fee is paid, it is not refundable. Users that do not wish to pay the Boost Fee can simply cancel before completing the payment process.

CAN I CANCEL A BOOST IF I CHANGE MY MIND AFTER COMPLETING THE PAYMENT?

No. Once an entry has been Boosted, it can not be cancelled. 

However, users that do not wish to pay the Reservation Fee if their entry is selected, can simply cancel their pending reservation (i.e. “Drop”) at no cost and give someone else the opportunity to cop hassle-free.

HOW MANY TIMES CAN I BOOST MY ENTRY?

Entries can only be Boosted once per event.

Please make sure to carefully read and follow the rules for each event. Reservations may be cancelled at the retailer’s discretion if the rules for the event are not followed.

WHAT ARE BOOST PERKS?

Users who purchase Boost, may be eligible to earn a wide range of BOOST PERKS. Each Boost purchase helps you unlock different types of Perks such as Next Drops On Lock, Copdate Perks Passes, Insider Events, Copdate Concierge, and much more.

The more you Boost, the more Perks you can unlock.

For more details, visit our Boost Perks page.

I entered an event but DIDN’T GET THE option to BOOST

Boost is available on qualifying events. If you enter a qualifying Boost event, you will receive an invite link by email shortly after entering.

THE CHARGE IS NOT GOING THROUGH on the boost site

This might be caused by your card provider blocking or refusing the charge.

Please contact your card provider to ensure they authorize the charge and the payment should process normally.

I DIDN’T GET a transaction RECEIPT AFTER PAYING

If the payment was successfully charged, you will receive a transaction receipt by email. Check your spam folder if you do not see it in your inbox. 

Please check your card statement to verify whether any charge is marked “pending”. 

If a charge is still pending, it means that the payment has not been processed.  Please contact your card provider directly to inquire on the status of charges appearing on your statement.

Once the Boost payment has been successfully processed, your entry will be updated in the app.

my transaction was SUCCESSFUL BUT MY ENTRY doesn’t appear to be boosted in the app

Once your Boost transaction is successful, you will receive a transaction receipt by email and see your entry Boosted in the app.

Refresh your entries by navigating away and back into MY LISTS and look for (X3) for Triple Boost or (X2) for Double Boost following your entry registration number.

how to perks work?

Perks are awarded to eligible users starting with the most recent / active event(s) that they have Boosted, and can also be applied to qualifying events that you enter in the future.

This means that even if your entry is not selected on a specific event you Boosted, you are still eligible to receive Perks on future qualifying events that you enter. As long as you have Boost on your profile, you are eligible for Perks!

For more details, visit our Boost Perks page.

do i get perks every time i purchase boost?

Purchasing Boost is not a guarantee that your entry will be selected to receive Perks.

Copdate Boost & Boost Perks are subject to availability and eligibility requirements. Purchasing Boost and/or acquiring Boost / Boost Perks as part of a promotion does not guarantee that the participant will be selected to receive Perks and/or for the opportunity to purchase the associated products or services.

Copdate Boost & Boost Perks are available while quantities last and are subject to Copdate Terms of Use.


TERMS OF USE

By using Boost and/or any other feature, you accept and are agreeing to the Copdate Terms of Use.

Didn’t find what you’re looking for? Check our main FAQ page or drop us a line